At Zevelt, we are committed to providing an excellent shopping experience from start to finish. This includes offering fast, reliable shipping and hassle-free returns. Whether you’re excited to receive your order or need to return an item, we aim to make every step as smooth and transparent as possible. Below, you’ll find all the essential information regarding our shipping and return policies.
We understand how important it is for our customers to receive their orders promptly and securely. That’s why we’ve designed our shipping policy to offer flexible options, reliable delivery, and clear communication about when to expect your order.
Shipping Options
We offer a variety of shipping options designed to meet different needs, budgets, and timelines. The options available to you will depend on your location and the size of your order. When you check out, you’ll be able to select the option that works best for you.
These are the shipping options available in the United States, Canada and North America in general:
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Free Shipping | Delivery in 3 – 7 working days | Free |
| Standard Shipping | Delivery in 2 – 5 working days | $9.00 |
| Express Shipping | Delivery in 2 – 3 working days | $14.00 |
| Expedited Shipping | Delivery in 1 – 2 working days | $22.00 |
These are the shipping options available for international countries:
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Worldwide Express | Delivery in 1 – 5 working days | $25.00 |
| Worldwide Expedited | Delivery in 1 – 3 working days | $35.00 |
* If you’re in a hurry and need your items sooner, our expedited shipping option is the best choice. Expedited orders are given priority during processing, which allows us to get your items to you faster.
** For those who need their order delivered the very next day, our next-day shipping option ensures fast delivery to most areas. This service is available for most products, but some large or heavy items may not qualify for next-day delivery.
*** To find out more about international shipping rates and delivery times, simply select your country during checkout.
Processing Time
Once you place an order, our team begins processing it immediately to ensure timely fulfillment. Please note that processing times are separate from shipping times:
Processing Time: Orders typically take 1-2 business days to process. This includes picking, packing, and preparing your order for shipment. For larger or customized orders, the processing time may take slightly longer, but we’ll notify you if there are any delays. Order Cutoff Time: Orders placed after 12 PM (local time) may be processed the following business day.
International Shipping
We are pleased to offer international shipping to select countries. Please note that international shipping may be subject to additional duties, taxes, and customs fees, which are the responsibility of the customer.
Estimated Delivery Time: 7-21 business days, depending on the destination
Cost: International shipping costs are calculated based on the weight and destination of your order.
Shipping Restrictions
While we strive to offer shipping to as many locations as possible, some areas may have restrictions due to local laws, shipping limitations, or other factors. For example:
P.O. Boxes: Certain shipping options may not be available for P.O. Box addresses. Please verify your shipping address during checkout to avoid any delays.
Remote Areas: If you live in a remote area, delivery times may vary, and shipping costs may be higher. Our customer service team will notify you if this applies to your order.
Shipping Confirmation and Tracking
Once your order has been processed and shipped, you’ll receive an email with your shipping confirmation and tracking number. This allows you to track the progress of your delivery and know exactly when to expect your package. We work with trusted delivery partners, such as [Carrier Name], [Carrier Name], and [Carrier Name], to ensure that your order is handled with care.
Shipping Issues and Lost Packages
If your order has not arrived within the estimated delivery time, or if you experience any issues with your shipment, please contact our customer support team immediately. In the rare event that your package is lost or damaged during transit, we will work closely with our shipping partners to resolve the issue as quickly as possible. Be sure to keep your tracking number handy when contacting us.
Please Note: We are not responsible for packages once they are delivered, so we recommend using a secure delivery address for all orders.
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with an item for any reason, we offer a straightforward return process to make it easy for you to send it back. Our goal is to ensure that you’re always pleased with your shopping experience at Zevelt.
General Return Guidelines
We accept returns on most products within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
Condition of Items: The item must be unused, unworn, and in its original packaging with all tags, labels, and accessories still intact. Products that have been used, damaged, or altered will not be accepted for return.
Proof of Purchase: We require a valid proof of purchase (e.g., order confirmation or receipt) for all returns. This helps us verify the purchase and process your return efficiently.
Return Authorization: Before returning an item, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed.
How to Return an Item
1. Contact Us: Reach out to our customer support team via email at returns@zevlet.com or through our contact form on the website. Provide your order number and a brief description of why you’d like to return the item.
2. Return Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the RMA number and return shipping address.
3. Ship the Item: Carefully package the item you’re returning, including all original packaging, tags, and accessories. Attach the RMA number to the package as instructed. You will be responsible for paying the return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
4. Processing the Return: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund or exchange within 5-7 business days.
Refunds and Exchanges
After your return has been approved, you can choose one of the following options:
Refund: We will issue a refund to your original payment method. Please note that it may take 1-3 business days for the funds to reflect in your account, depending on your payment provider.
Exchange: If you’d prefer an exchange, we will send you the replacement item once we’ve received and approved the returned product. The exchange process is subject to the availability of stock, so we’ll notify you if an item is out of stock.
Store Credit: If you prefer not to receive a refund or exchange, we can issue store credit for the returned amount, which can be used for future purchases.
Note: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
Items Not Eligible for Return
Certain items are excluded from our return policy for hygiene, safety, or legal reasons. These include, but are not limited to:
Personal Care Products: Such as skincare, haircare, cosmetics, and wellness items.
Intimate Apparel: Including underwear, lingerie, and swimwear.
Gift Cards and Digital Products: These cannot be returned or exchanged once purchased.
Custom or Personalized Products: If an item has been customized or personalized specifically for you, it cannot be returned unless it is defective or incorrect.
Items Not Eligible for Return
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and either send you a replacement or issue a full refund. In some cases, we may ask for photos or additional details about the damage to help us process the return more efficiently.
Return Exceptions
Some products, such as electronics or large furniture items, may have different return procedures or policies. In these cases, we will provide specific instructions on how to return the product. Be sure to check the product page or your order confirmation for any exceptions before proceeding with your return.
Restocking Fees
In some cases, a restocking fee of up to 15% may apply to returned items. This will be clearly communicated to you before the return is processed. Restocking fees typically apply to products that are not in their original condition or if you cancel an order after it has been shipped.
Exchanges and Store Credits
We understand that sometimes a product might not be quite what you expected. If you’d prefer to exchange an item, we are happy to help. You can exchange items for a different color, size, or even a different product entirely, depending on availability.
If you’re not sure whether an exchange or store credit is the best option for you, our customer service team is always available to provide guidance.
Conclusion
At Zevelt, we want you to love your purchases, and we do everything we can to make the shopping experience as smooth as possible. From flexible shipping options to a transparent and easy returns process, we are here to ensure your satisfaction.
If you have any questions about our shipping or return policies, don’t hesitate to reach out to our customer service team. Thank you for choosing Zevelt, and we look forward to serving you again soon!