At Zevelt, your privacy and trust are of the utmost importance to us. We are committed to protecting your personal information and ensuring that you have a safe and secure shopping experience with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your data.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. We recommend reading through this policy carefully to understand how your data is handled.
1. Information We Collect
We collect different types of information to enhance your shopping experience and provide you with tailored services. The information collected can be broadly categorized into two types:
1.1. Personal Information
Personal information refers to data that can identify you as an individual. We collect this type of information when you interact with our site, such as when you create an account, place an order, or sign up for our newsletter. The personal information we collect may include:
Name: Your full name. Email Address: Used for communication and account-related notifications.
Phone Number: For customer service and delivery purposes.
Shipping Address: To fulfill your orders and deliver products.
Billing Address: For processing payments and verifying orders.
Payment Information: Credit/debit card details, PayPal information, or other payment methods you use for transactions.
Phone Number: For customer service and delivery purposes.
Shipping Address: To fulfill your orders and deliver products.
Billing Address: For processing payments and verifying orders.
Payment Information: Credit/debit card details, PayPal information, or other payment methods you use for transactions.
1.2. Non-Personal Information
Non-personal information includes data that does not specifically identify you as an individual but may be used to improve our services. We collect the following non-personal information:
Name: Browser Type: Information about the browser you use (e.g., Chrome, Firefox, Safari).
Device Type: Whether you access our site via desktop, tablet, or mobile.
IP Address: A unique identifier for your device on the internet.
Usage Data: Data about how you interact with our website, including pages viewed, products searched for, and time spent on the site.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking mechanisms to enhance your browsing experience.
Device Type: Whether you access our site via desktop, tablet, or mobile.
IP Address: A unique identifier for your device on the internet.
Usage Data: Data about how you interact with our website, including pages viewed, products searched for, and time spent on the site.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking mechanisms to enhance your browsing experience.
2. How We Collect Information
We collect information through various methods to ensure that we can serve you efficiently and securely. These methods include:
2.1. Account Creation
When you create an account with us, you provide personal details such as your name, email address, shipping and billing addresses, and phone number. This information allows us to manage your orders and communicate important updates regarding your purchases.
2.2. Order and Transaction Process
When you make a purchase, we collect information necessary to complete your order. This includes your payment information, shipping address, and billing details. We use this data to process and fulfill your orders and provide customer service.
2.3. Contact Forms and Customer Support
If you contact us via our customer service forms, email, or phone, we collect information relevant to your inquiry, including your name, email address, order details, and the issue you’re contacting us about. This allows us to resolve any issues you may have.
2.4. Tracking Technologies (Cookies)
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, such as language settings or login information. This allows us to personalize your browsing experience and improve the functionality of our site.
For more details on how we use cookies and how you can manage your cookie preferences, see our Cookie Policy below.
2.5. Third-Party Integrations
We may use third-party services, such as payment processors, analytics tools, and advertising partners, that may collect information about you when you interact with our website. For example, Google Analytics tracks your browsing activity on our site to help us understand how customers use our platform. These third-party services are governed by their own privacy policies.
3. How We Use Your Information
We use the information we collect to provide you with the best possible shopping experience and to improve our services. Specifically, we use your personal and non-personal information for the following purposes:
3.1. Order Fulfillment and Customer Service
Your information is essential for processing and delivering your orders. We use your contact details to confirm order details, provide shipping updates, and address any customer service inquiries. We also use your payment information to securely process transactions.
3.2. Personalization and Recommendations
We use your browsing and purchase history to offer personalized recommendations. By understanding your preferences, we can suggest products that we believe you’ll enjoy, making your shopping experience more enjoyable and efficient.
3.3. Marketing and Promotional Communication
We may send you promotional emails or messages about new products, special offers, sales events, and other news. We may use your email address to send order confirmations, delivery notifications, or feedback requests.
If you wish to opt out of receiving marketing communications, you can easily unsubscribe from our email newsletters or contact us to remove your information from our marketing database.
3.4. Improving Our Website and Services
We use the non-personal information collected via cookies and tracking technologies to improve the functionality and user experience of our website. By analyzing usage data, we can understand how our customers interact with our platform and identify areas for improvement.
3.5. Legal and Regulatory Compliance
We may need to use your information to comply with legal obligations, resolve disputes, and enforce our agreements. In cases where required, we may also disclose your information to authorities for fraud prevention or legal investigations.
4. Data Security
At Zevelt, we take the security of your personal information seriously. We implement a range of physical, technical, and administrative measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
4.1. Encryption
We use Secure Socket Layer (SSL) technology to encrypt sensitive information such as payment details during transactions. This ensures that your personal and payment data is securely transmitted across the internet.
4.2. Payment Security
For payment processing, we work with trusted third-party payment processors who comply with industry standards such as Payment Card Industry Data Security Standards (PCI DSS). These processors handle your payment information securely and do not share it with us.
4.3. Account Security
To protect your account, we encourage you to choose a strong password and update it regularly. If you believe your account has been compromised, please contact us immediately so we can assist you in securing your information.
4.4. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer needed, we securely dispose of or anonymize it.
5. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, there are certain situations in which we may share your information with trusted third parties, as detailed below:
5.1. Service Providers
We may share your information with third-party service providers who assist us in running our business. This includes payment processors, shipping companies, email marketing services, and analytics providers. These service providers are required to maintain the confidentiality of your information and use it only for the purposes for which it was provided.
5.2. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner. We will notify you of any such changes and explain how your information will be handled under the new ownership.
5.3. Legal Compliance
We may disclose your personal information if required by law, or if we believe such action is necessary to comply with a legal process, protect our rights, or investigate potential violations of our terms and conditions.
5.4. Aggregated Data
We may share non-personal aggregated data (such as shopping trends and site traffic) with third-party partners for business analysis or marketing purposes. This data does not identify you personally and is used only to understand patterns and trends.
6. Your Rights and Choices
We respect your rights to control your personal information. You have the following rights and options regarding your data:
6.1. Access and Correction
You can request access to the personal information we have on file and ask for it to be updated or corrected. If you notice any inaccuracies in your information, please contact us to make the necessary changes.
6.2. Data Deletion
You can request that we delete your personal information from our records. Please note that we may need to retain certain data for legal, financial, or operational purposes, such as processing orders or complying with tax laws.
6.3. Opting Out of Marketing Communications
If you no longer wish to receive marketing emails, you can unsubscribe by clicking the “unsubscribe” link in any promotional email we send. You can also contact us directly to opt out of email marketing.
6.4. Cookie Preferences
You have the option to manage your cookie preferences through your browser settings. You can choose to disable or delete cookies, but please note that this may affect certain features of our website.
6.5. Withdrawal of Consent
If you have provided consent for us to process your personal information (such as through account creation or participation in a loyalty program), you have the right to withdraw that consent at any time. This will not affect the legality of any processing conducted before the withdrawal of consent.
7. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. Any changes will be effective as of the date they are posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and how your rights may evolve.
If we make significant changes to how we handle your personal information, we will notify you directly via email or by posting a prominent notice on our website.
8. Changes to This Privacy Policy
If we make significant changes to how we handle your personal information, we will notify you directly via email or by posting a prominent notice on our website.
9. Contact Us
Non-personal information includes data that does not specifically identify you as an individual but may be used to improve our services. We collect the following non-personal information:
You can reach us at:
Email: hello@zevelt.com
Email: hello@zevelt.com
We will make every effort to address your concerns and respond to your inquiries in a timely manner.
Cookie Policy
10.1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. These files are used to collect and store information about your interactions with the site to enhance your browsing experience. Cookies help us remember things like your preferences, language settings, and login information, as well as track your browsing behavior for analytics and marketing purposes.
10.2. Types of Cookies We Use
We use various types of cookies on our site, which can be categorized into the following types:
Essential Cookies: These cookies are necessary for the functioning of our website. They allow you to navigate the site, make purchases, and access secure areas. Without these cookies, certain features of the site may not work properly.
Performance Cookies: These cookies collect anonymous information about how visitors use our site. We use these cookies to improve our website’s performance, such as which pages are visited most often or if users encounter any errors. These cookies help us understand how we can make the site better for you.
Functionality Cookies: These cookies remember your preferences (such as language or region) and other customizable aspects of your shopping experience. They make your experience more personalized and efficient.
Targeting and Advertising Cookies: These cookies track your browsing behavior across websites. We use them to deliver targeted ads based on your interests and improve the relevance of the content we show you. Third-party advertisers may also use these cookies to serve personalized ads.
Essential Cookies: These cookies are necessary for the functioning of our website. They allow you to navigate the site, make purchases, and access secure areas. Without these cookies, certain features of the site may not work properly.
Performance Cookies: These cookies collect anonymous information about how visitors use our site. We use these cookies to improve our website’s performance, such as which pages are visited most often or if users encounter any errors. These cookies help us understand how we can make the site better for you.
Functionality Cookies: These cookies remember your preferences (such as language or region) and other customizable aspects of your shopping experience. They make your experience more personalized and efficient.
Targeting and Advertising Cookies: These cookies track your browsing behavior across websites. We use them to deliver targeted ads based on your interests and improve the relevance of the content we show you. Third-party advertisers may also use these cookies to serve personalized ads.
10.3. Managing Cookies
You have the option to control and manage cookies. Most browsers accept cookies automatically, but you can modify your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on our website.
If you are using a web browser, you can typically control cookie settings in the “Settings” or “Privacy” section of the browser. The following links provide helpful instructions on managing cookies in popular browsers:
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
Additionally, many advertising networks allow you to opt-out of targeted advertising. For more information, you can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
Additionally, many advertising networks allow you to opt-out of targeted advertising. For more information, you can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
10.4. Third-Party Tracking
We may allow third-party service providers, such as analytics tools and advertising partners, to set cookies on our website. These third parties may use cookies to collect non-personal data regarding your activities on our site and across other websites to help improve advertising and marketing efforts. These third-party cookies are governed by the privacy policies of the respective third parties.
10.5. Web Beacons and Pixels
In addition to cookies, we may also use web beacons and tracking pixels. These are small, invisible images or snippets of code embedded in web pages or emails that help us track user behavior, such as how often a page is viewed or whether an email is opened. Web beacons and pixels are used to improve site performance and enhance marketing campaigns.
11. Your Data Protection Rights
Depending on where you are located, you may have the following data protection rights:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies or complete your personal data.
Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your personal data.
Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for marketing purposes or on grounds related to your particular situation.
Right to Withdraw Consent: If you have given consent for certain processing of your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section above. We will respond to your request in accordance with applicable laws and regulations.
12. Privacy Rights
To exercise any of these rights, please contact us as outlined in the “Contact Us” section. We will verify your identity before processing your request, in accordance with applicable law.
Last Updated: 10 / 10 / 2024
Thank you for trusting Zevelt with your personal information. We are dedicated to keeping your data safe and ensuring a secure and positive experience for every customer. If you have any questions about this Privacy Policy, please feel free to reach out to us at any time.